목차 1.The Importance of IT in Knowledge Management
  2.Two 
Basic Approaches
  3.Product-based vs. Service-based Low-volatility vs. 
High-volatility context
  4.Classification According to the Two 
dimensions
  5.Product-Based Organizations in Low-Volatility 
Context
  6.Service-Based Organization in a Low-Volatility 
Context
  7.Implications for practice
  8.Knowledge management 
approaches through industry contexts
 
  본문 Ernst & Young / 
KPMG
 
  Consultancy services on fairly well-defined operational 
issues
  Siemens Business Services
  Technological 
solutions
 
  Cost effectiveness of service position
  Wealth of 
knowledge accumulated
 
  Product-based organizations in a low-volatility 
  Identify and promote strategic communities of practice Provide expert 
directories and collaborative tools Reward participation in strategic 
communities of practice
 
 
 
 
  본문내용 agement
  The 
Importance of IT in Knowledge Management
  Two Basic 
Approaches
  Product-based vs. Service-basedLow-volatility vs. 
High-volatility context Product-based Competition includes not only the 
physical products, but the services that accompany products and the processes of 
marketing the products Service-based Competition depends mainly on the 
services offered Low-volatility 
context High-vola | 
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