목차 1.The Importance of IT in Knowledge Management
2.Two
Basic Approaches
3.Product-based vs. Service-based Low-volatility vs.
High-volatility context
4.Classification According to the Two
dimensions
5.Product-Based Organizations in Low-Volatility
Context
6.Service-Based Organization in a Low-Volatility
Context
7.Implications for practice
8.Knowledge management
approaches through industry contexts
본문 Ernst & Young /
KPMG
Consultancy services on fairly well-defined operational
issues
Siemens Business Services
Technological
solutions
Cost effectiveness of service position
Wealth of
knowledge accumulated
Product-based organizations in a low-volatility
Identify and promote strategic communities of practice Provide expert
directories and collaborative tools Reward participation in strategic
communities of practice
본문내용 agement
The
Importance of IT in Knowledge Management
Two Basic
Approaches
Product-based vs. Service-basedLow-volatility vs.
High-volatility context Product-based Competition includes not only the
physical products, but the services that accompany products and the processes of
marketing the products Service-based Competition depends mainly on the
services offered Low-volatility
context High-vola |
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